Privacy Policy

At OneHeroSuits Sales Store (“we,” “our,” or “us”), we understand that our community of cosplayers, anime enthusiasts, and gaming fans values both creativity and security. This Privacy Policy explains how we collect, use, protect, and share information about you when you visit our website oneherosuitsstore.com or make purchases from our global store (excluding Asia and select remote areas).

1. Information We Collect From Our Heroes

Personal Information You Provide:

• Identity Data: Name, username, or similar identifier when you create an account or contact our support
• Contact Data: Billing/delivery address, email address, and telephone numbers
• Financial Data: Payment card details (processed securely through our partners – never stored on our servers)
• Transaction Data: Details about payments and purchases of our Elden Ring HOT collection, Cozy Hoodies, or other products
• Profile Data: Your interests, preferences, feedback, and survey responses
• Communications: Copies of your conversations with our support team at [email protected]

Automatically Collected Technical Information:

• Usage Data: How you use our website, products, and services
• Technical Data: IP address, login data, browser type and version, time zone setting
• Cookie Data: Information gathered by cookies and similar technologies

2. How We Use Your Hero Data

We use your information responsibly to enhance your cosplay experience:

• Order Fulfillment: To process and deliver your Genshin Impact costumes or Naruto accessories
• Customer Service: To respond to your inquiries and provide support
• Personalization: To recommend products matching your interests (like Demon Slayer or My Hero Academia collections)
• Security: To protect against fraudulent transactions and unauthorized access
• Improvements: To enhance our website, products, and hero community experience
• Marketing: To send information about new products, sales, and cosplay events (only with your consent)

3. Data Sharing – Our Trusted Allies

We only share your information with trusted partners who help us serve you better:

• Payment Processors: Secure partners like PayPal, Visa, and MasterCard for transaction processing
• Shipping Providers: Delivery services to get your cosplay gear to you worldwide
• Service Providers: Companies that help with website hosting, marketing, and analytics
• Legal Requirements: When required by law or to protect our rights and safety

We never sell your personal data to third parties for their marketing purposes.

4. International Data Transfers

As we serve heroes globally (excluding Asia and select remote areas), your data may be transferred internationally. We ensure appropriate safeguards are in place for these transfers in compliance with applicable laws.

5. Data Storage & Security – Your Digital Armor

We protect your data with the same care we put into crafting our Expert-level Cosplay Bodysuits:

• Secure Storage: Your data is stored on secure servers with limited access
• Encryption: We use 256-bit SSL encryption (the same technology used by banks)
• PCI Compliance: We adhere to Payment Card Industry Data Security Standards
• Limited Retention: We only keep your data as long as necessary for legitimate business purposes
• No Sensitive Storage: We never store sensitive payment information on our servers

6. Cookies & Tracking Technologies

Like the precision needed for creating perfect JoJo or Darling in the FranXX costumes, we use cookies to enhance your experience:

• Essential Cookies: Required for basic site functionality and security
• Performance Cookies: Help us understand how heroes use our site
• Functionality Cookies: Remember your preferences and settings
• Targeting Cookies: Used to deliver relevant ads (with your consent)

You can control cookie settings through your browser, though this may affect site functionality.

7. Your Hero Rights & Choices

You have control over your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Update inaccurate or incomplete information
• Deletion: Request erasure of your personal data in certain circumstances
• Restriction: Limit how we use your data in specific situations
• Objection: Opt-out of certain data processing activities
• Portability: Receive your data in a structured, machine-readable format
• Marketing Preferences: Opt-out of marketing communications at any time

8. Children’s Privacy

While we offer Kids Cosplay products, our website is not directed at children under 16. We do not knowingly collect personal information from children without parental consent. If you believe we have collected information from a child, please contact us immediately.

9. Policy Updates

We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or directly to you. Continued use of our services after changes constitutes acceptance of the updated policy.

Thank you for trusting OneHeroSuits with your cosplay journey. Now go create something amazing! 🦸‍♂️✨