Returns & Exchanges

Heroic Return Policy

Welcome, Heroes! At OneHeroSuits, we understand that sometimes even the mightiest warriors need to make adjustments to their gear. Our return and exchange policy is designed with the same care we put into crafting our premium cosplay products.

Return & Exchange Timeline

You have 15 days from the date you receive your items to initiate a return or exchange request.

Conditions for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following conditions:

• Item must be in its original condition, unworn, and unwashed
• All original tags must be attached
• Item must be in its original packaging
• Proof of purchase or order number is required

Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

• Entry-level Cosplay Bodysuit & Zentai
• Expert-level Cosplay Bodysuit & Zentai
• Any opened or used costumes and bodysuits

These items are considered final sale due to their intimate nature and customization requirements.

The Heroic Return Process

Refund Timeline & Method

After we receive your return:

• Refund Processing: 5-7 business days after we receive your returned item
• Payment Method Refund: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Bank Processing Time: Depending on your bank or payment provider, it may take an additional 3-10 business days for the refund to appear on your statement

Please note that original shipping fees are non-refundable.

Exchanges

If you need to exchange an item for a different size or color:

• Follow the same return process outlined above
• Clearly state in your email that you want an exchange and specify the preferred size/color
• We’ll ship the replacement item once we receive your return
• If the exchange item has a different price, we’ll process a partial refund or charge the difference

Return Request Template

Use this template when emailing our support team to streamline your return process: