Term and Conditions

1. Introduction

OneHeroSuits Sales Store (“we,” “our,” or “us”) operates the website oneherosuitsstore.com. These Terms and Conditions govern your use of our website and the purchase of products from us. Please read them carefully before placing an order.

2. User Obligations and Responsibilities

2.1 Account Registration

While not required for browsing, creating an account may be necessary for certain features. You agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use of your account
• Be responsible for all activities that occur under your account

2.2 Acceptable Use

You agree not to:

• Use our website for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our website
• Upload or transmit any malicious code or content
• Use our intellectual property without permission

3. Products and Services Description

3.1 Product Range

We specialize in high-quality cosplay products including:

• Anime-inspired costumes and accessories (Attack on Titan, Demon Slayer, Genshin Impact, etc.)
• Entry-level and Expert-level Cosplay Bodysuits & Zentai
• Cozy Hoodies featuring popular anime designs
• Backpacks, Fanny Packs, and other cosplay accessories
• Mouse Pads with anime and gaming themes
• Kids Cosplay outfits

3.2 Product Images and Descriptions

We strive to provide accurate product images and descriptions. However, please note:

• Colors may vary slightly due to monitor settings
• Product dimensions are approximate
• Some items may have minor variations from images shown

4. Orders and Payment Terms

4.1 Order Process

Placing an order involves the following steps:

1. Select products and add them to your cart
2. Proceed to checkout and provide shipping information
3. Review your order and confirm details
4. Complete payment through our secure system
5. Receive order confirmation via email

4.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

4.3 Order Processing and Shipping

All orders require 1-2 business days for processing and quality checks before shipping. During peak seasons or sales events, processing may take slightly longer.

4.4 Shipping Options

We offer two shipping methods:

• Standard Shipping: Carrier: DHL or FedEx, Cost: $12.95, Delivery Time: 10-15 business days after shipping
• Free Shipping: Carrier: EMS, Cost: FREE for orders over $50, Delivery Time: 15-25 business days after shipping

4.5 Shipping Areas

We ship worldwide, excluding some remote areas and parts of Asia. If you’re unsure whether we ship to your location, please contact our support team before placing your order.

4.6 Order Cancellation

You may cancel your order within 24 hours of placement, provided it hasn’t entered the processing stage. Contact our support team at [email protected] to request cancellation.

5. Returns and Exchanges

5.1 Return Policy

You have 15 days from the date you receive your items to initiate a return or exchange request.

5.2 Conditions for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following conditions:

• Item must be in its original condition, unworn, and unwashed
• All original tags must be attached
• Item must be in its original packaging
• Proof of purchase or order number is required

5.3 Return Process

Follow these steps for returns or exchanges:

1. Contact our support team at [email protected] within 15 days of receiving your order
2. Wait for authorization and receive a Return Authorization Number
3. Carefully pack the items in their original packaging with all tags and accessories
4. Ship the package to our headquarters at: OneHeroSuits Sales Store, 11401 Totem Road, Anchorage, US 99516
5. Once we receive and inspect your returned item, we’ll process your refund or exchange within 5-7 business days

5.4 Refund Timeline & Method

After we receive your return:

• Refund Processing: 5-7 business days after we receive your returned item
• Payment Method Refund: Refunds will be issued to your original payment method
• Bank Processing Time: Depending on your bank or payment provider, it may take an additional 3-10 business days for the refund to appear on your statement

Please note that original shipping fees are non-refundable.

6. Intellectual Property

6.1 Our Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, and product designs, is the property of OneHeroSuits or our licensors and is protected by copyright and trademark laws.

6.2 Licensed Properties

Our products feature designs inspired by various anime, manga, and gaming franchises. These designs are created as fan art and are not officially licensed unless specifically stated. We respect the intellectual property rights of original creators and encourage our customers to do the same.

6.3 User-Generated Content

If you submit photos, reviews, or other content to our website, you grant us a non-exclusive, royalty-free license to use, modify, and display that content for promotional purposes.

7. Limitation of Liability

7.1 Product Use

Our products are designed for cosplay and costume purposes. We are not liable for:

• Any injury or damage resulting from improper use of our products
• Any allergic reactions to materials used in our products
• Any issues arising from modifications to our products

7.2 Website Use

We strive to maintain a secure and functional website, but we cannot guarantee:

• That the website will be available at all times without interruption
• That the website will be free from viruses or other harmful components
• The accuracy of all information presented on the website

7.3 Maximum Liability

To the fullest extent permitted by law, our total liability for any claim related to your use of our website or products shall not exceed the purchase price of the products in question.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, available on our website, explains how we collect, use, and safeguard your data.

9. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes are posted constitutes your acceptance of the modified terms.

10. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the United States. Any disputes arising from these terms or your use of our website shall be resolved in the courts of Anchorage, Alaska.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

• Email: [email protected]
• Response Time: Within 24-48 hours during business days
• Address: OneHeroSuits Sales Store, 11401 Totem Road, Anchorage, US 99516